Powerful workflow for internal support.
AI-knowledge base + AI-assistant in Slack + Enterprise search across tools
questions are asked every day in busy help channels.
are spent by a company expert responding to answers.
of questions are the same or documentation exists
And it takes at least 1h from your and other experts on your team to respond every day.
But you don’t have a way to track and measure how long it takes your team to respond to questions or even how many questions are being processed every week.
You filled your Notion, Confluence or Guru to the brink with useful articles, yet people don’t seem to be checking them.
Even with the best intentions the sheer volume of questions and the chaotic nature of the #ask-channels makes it hard not to miss a few.
Even though there’s documentation and even though you have answered it before in #channels and DMs, you are still getting questions you have already answered before.
Your help channels are a complete mayhem. Opening Slack feels draining.
Unblock employees with the answers they need.
Reduce time-to-resolution
Automate repetitive questions
Capture know-how from chat
*Question Base uses LLMs to generate draft answers and can sometimes make mistakes. Double check the answer before saving.
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