Question Base AI Inc.
Question Base AI Inc. ("Question Base", "we", "our") is committed to protecting the privacy of its users ("user", "you"). This document details how Question Base collects and processes information about you through your use of our website (the "Website") and our knowledge management platform (the "Platform").
Our Privacy Policy explains:
By using our Website and Platform, you agree to this Privacy Policy.
Question Base provides a platform-based knowledge management software (“Platform”) to its customers (“Customers”), which collects data from the Customer’s systems automatically and through integrations and manual uploads, for enterprise software services (“Services”). The Website provides information about Question Base, the Platform, and Services, and enables users to log in to the Platform and contact Question Base regarding the Services.
This Privacy Policy applies only to information collected by Question Base through your use of its Website and Platform. You provide some of this data to us directly, such as when you register to use our Services (whether directly through us, or indirectly through Slack), subscribe to a newsletter, respond to a survey, make an inquiry through our website, contact us for support, or contact us as a prospective customer, vendor, supplier, or consultant. We get some of your data by recording how you interact with our website and our Services by, for example, using technologies like cookies. We also obtain and process data in the context of providing the Services. This may include "Personal Information" which is identifiable to you.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is necessary to enable us to provide the Services, you may not be able to use all or part of those Services. The types of Personal Information we may collect include:
We use the Personal Information we collect from you for a range of different business purposes according to different legal bases of processing. We may use or process your Personal Information for the following purposes. One or more purposes may apply simultaneously.
We collect Personal Information of Authorized Users to enable them to effectively operate the Platform and utilize the Services on behalf of the Customers who have granted them access. This includes:
Account and Profile Data: We gather information that you provide during account setup and profile customization to personalize your experience and ensure that you can fully utilize the features of the Platform.
Inquiries and Support: When you contact us via contact forms or online chat, we collect your Personal Information to address and respond to your questions and concerns about Question Base, the Platform, the Website, or our Services.
Customer Data: We may access Personal Information of a Customer’s employees or other individuals, which is included in the systems and files to which Question Base is granted access when delivering our Services. This access facilitates the provision of tailored and effective solutions and supports the administrative and technical needs of your interaction with the Platform.
Such collection of information will enable us to provide you with the Services as well as technical and professional assistance, with regard to the Website and Platform you use or intend to use. We process the Personal Information where it is necessary for the adequate performance of the contract we have with our Customers.
We collect Personal Information to enhance and refine our Services, and to gather insights based on user feedback on Question Base's Website and Platform. This helps us provide information more efficiently and improve user engagement. Specific ways we use this information include:
User Experience Enhancement: We continuously review and update the information provided on our Website and Platform to ensure that it is user-friendly and meets the needs of our users. This involves analyzing user interactions and preferences to make necessary adjustments that enhance navigability and functionality.
Business Management and Compliance: We use Personal Information to improve the management and administration of our business. This includes ensuring compliance with our internal policies and procedures, enhancing business efficiency, and maintaining high standards of service delivery.
Research and Development: We engage in surveys, research, and testing of new features in development. By analyzing the data collected, we can evaluate the effectiveness of our Website and Platform, develop new features, and perform audits and troubleshooting activities. This process is vital for innovation and for maintaining the relevance and competitiveness of our services.
We process this information based on our legitimate interest in improving Question Base's Website and Platform, ensuring that our users have the best possible experience. Through these efforts, we aim to continually adapt and respond to the needs and expectations of our users, thereby enhancing the overall quality of our services.
We may use your information to detect and prevent fraud, abuse and security incidents in the following ways:
We process this information in light of our legitimate interest in improving our Website and Platform by enabling our users to browse in a secure environment.
If you have used Question Base’s Services in the past, we have a legitimate business interest for matching the data we collect with other data we had already collected.
This enables us to understand your needs and interests, optimize the content we send you and make it more suitable and relevant to your needs.
This also enables us to improve your experience on the Website and Platform by providing you with personalized content, recommendations, and features.
We process this information in light of our legitimate interest to personalize your experience and customize our content.
We may use your Personal Information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to:
We process this information for compliance with a legal obligation that we may be subject to.
We collect Personal Information for a variety of general and specific business purposes which help us enhance and personalize our service offerings to you. Here are the key areas where your data plays a crucial role:
Recruitment. If you apply for a job with us, we use your data for recruitment purposes.
Sending Periodic Emails. We may use your data to send you periodic emails. We may send you occasional marketing emails about the Services, which you can unsubscribe from at any time using the link provided in the message.
Business Operations. We use data to develop aggregate analyses and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
Generally. We use data to respond to your inquiries and requests relating to our Services, to create and administer your accounts, and to provide us with information and access to resources that you have requested from us. We also use data for general business purposes, including, among other things, to improve customer service, to help us improve the content and functionality of our Services, to better understand our users, to protect against wrongdoing, to enforce our Terms of Service, and to generally manage our business.
Communications. We use the data we collect to communicate with you and to personalize our communications with you. For example, we may contact you to inform you when your subscription is ending, to discuss your account, to let you know when updates are available, to remind you about features of the Services that are available for your use, to update you about a support request, or to invite you to participate in a survey.
We process this information based on our legitimate interest in promoting the effectiveness of our services, maintaining a direct connection with you, and ensuring the smooth operation of our business. Through this approach, we strive to provide a seamless and responsive experience that aligns with your needs and expectations while safeguarding your personal data in accordance with industry standards.
We share your personal data with your consent, or as necessary to provide the Services to you. We also share personal data with vendors or agents working on our behalf for the purposes described in this Policy. For example, companies we have hired to provide cloud hosting services, off-site backups, marketing campaigns, and customer support may need access to personal data to provide those functions. In such cases, these companies are required to abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose.
We may disclose your personal data as part of a corporate transaction such as a corporate sale, merger, re-organization, dissolution, or similar event.
Finally, we will access, transfer, disclose, and/or preserve personal data, when we have a good faith belief that doing so is necessary to:
We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes. We do not sell or trade your personal information to third parties.
You can request that we delete your personal data by sending an email to privacy@questionbase.com with “Please close down the account” in the subject line. We will verify your ability to administrate the account and access that email, then proceed with a termination of your free trial access or subscription.
If you do not have admin rights for your Question Base account, please, ask the admin to email us and request the account suspension.
We will use reasonable efforts to respond to your request within 14 days of our receipt of the request.
Data will be retained for 35 days after the account deletion to ensure access for any legal investigations or disputes.
Please note that we retain billing and usage metadata about a company or individual as required for compliance with law and regulation. Removing Question Base from your Slack workspace is a prerequisite for the complete deletion of your data. Please, review Slack Help Center on how to remove apps: https://slack.com/intl/en-gb/help/articles/360003125231-Remove-apps-and-customised-integrations-from-your-workspace/.
Question Base AI Inc. will retain Personal Information in accordance with applicable laws, regulations, and contractual agreements. Generally, Question Base does not retain information longer than necessary to provide its services and for its reasonable business and lawful needs. This includes retaining Interaction Information for the period necessary to pursue legitimate business interests, conduct audits, comply with legal obligations, resolve disputes, and enforce our agreements.
When we no longer require the Personal Information we have collected from you, we will either delete or anonymize it. If deletion or anonymization is not feasible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.
Question Base AI Inc. uses "cookies" and similar technologies to understand how users interact with our Website and Platform. This tracking information helps us enhance user experience by improving site functionality and tailoring it to user preferences. Cookies may store details such as the pages you visit, how long you stay on our Website and Platform, and your location when accessing our services.
If you prefer not to allow the use of cookies on your device, you can adjust your browser settings to reject most cookies or manually delete cookies that have been placed on your device. However, disabling cookies may affect your ability to fully experience our Website and Platform.
You have complete control over your personal data with Question Base AI Inc. If you decide to receive information from us, you can change your mind at any time. Should you wish to stop receiving information or opt out of a feature, contact us at help@questionbase.com. Please note, while we make every effort to accommodate your requests, it may not always be possible to completely remove or modify information in our databases and servers, but we will endeavor to meet your requests whenever feasible.
Our Website and Platform may contain links to external websites not operated by Question Base AI Inc. Please be aware that we do not control these sites and our Privacy Policy does not apply to their practices. We encourage you to read the privacy policy of any other site you visit, as their practices may differ from ours, especially before you submit any personal information.
You can update any information we may have from you by means of updating the account settings in your Slack. Please remember that it is your duty to keep the information updated so we can correctly provide you with the Services, and you undertake to verify the information you have handed us from time to time to make sure that it is accurate.
Security is a fundamental component of Question Base AI Inc.'s mission, and we prioritize the protection of data rigorously. Question Base employs industry-standard security measures to safeguard Personal Information from loss, misuse, unauthorized access, or disclosure. These security practices are designed to protect the integrity and confidentiality of the Personal Information we collect, process, and store, and are aligned with the current state of technology. You can read more about the best practices we apply here: https://www.questionbase.com/security
Despite our robust security measures, it is important to recognize that no system can be completely secure. Therefore, while we strive to protect your Personal Information, Question Base AI Inc. cannot guarantee that information will be absolutely secure from intrusion during its transmission over the Internet or while stored on our systems or otherwise.
Furthermore, please be aware that when you click links that take you to third-party websites, you will be subject to their privacy policies and security practices, which are beyond our control. Question Base AI Inc. does not endorse and is not responsible for the privacy practices or content of these sites.
At Question Base AI Inc., we are committed to upholding your rights regarding your personal data. If you believe that any of your rights have been compromised, you have the right to file a complaint with the appropriate supervisory authority.
You have the right to access or modify your personal information at any time. To exercise these rights, please contact us at privacy@questionbase.com.
In regions such as the European Union (EU) or the European Economic Area (EEA), you are entitled to additional rights concerning your Personal Information, subject to eligibility:
Data Controller. As a Data Controller for the information collected through our Website, Question Base AI Inc. is responsible for ensuring that your rights are respected. Please direct any requests related to your rights to us.
Data Processor. For data collected from employees or Authorized Users through the Platform and Services, Question Base AI Inc. acts as a Data Processor. Employees or Authorized Users wishing to exercise their rights should contact the relevant Customer. We will assist our Customers in fulfilling these requests to the extent possible.
By clearly understanding and asserting your rights, you can better manage your personal data with Question Base AI Inc.
CalOPPA requires commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers, to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf.
According to CalOPPA, we agree to the following:
The California Consumer Privacy Act of 2018 (“CCPA”) permits users who are California residents to request to exercise certain rights. If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to your Personal Information. In particular, you can request to receive information on the following:
You can be rest assured that we do not sell your Personal Information. If you choose to exercise your rights, we will not charge you different prices or provide different quality of our Services, unless those differences are related to your provision of your Personal Information.
The CAN-SPAM Act is a Federal US law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
To be in accordance with CAN SPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at privacy@questionbase.com and we will promptly remove you from ALL correspondence.
Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Moreover, you may designate an authorized agent to make a request on your behalf.
We endeavor to respond to a verifiable consumer request within 14 days of its receipt. If we require more time (up to 45 days), we will inform you of the reason and extension period in writing. Any disclosures we provide, will only cover the 12 month period preceding your verifiable request’s receipt. If, for some reason, we cannot reply within such time frame, our response will include an explanation for our inability to comply. If you wish to exercise your CCPA rights, please contact us at: privacy@questionbase.com.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Question Base AI Inc. is committed to protecting the privacy of young users. If you believe that we may have collected personal information from or about a person under the age of 16 without parental consent, please contact us at privacy@questionbase.com.
IF YOU ARE UNDER THE AGE OF 16, YOU MAY NOT USE THE WEBSITE AND PLATFORM UNLESS PARENTAL CONSENT IS PROVIDED.
If you have any questions or concerns about this Privacy Policy or Question Base AI Inc.'s data protection practices, or if you wish to exercise any of your statutory rights, please contact us at privacy@questionbase.com. We are committed to responding promptly and in compliance with all applicable regulations.
This Privacy Policy will be governed by and construed in accordance with the laws of the State of Delaware, where Question Base AI Inc. is incorporated, without regard to its conflict of law provisions. You agree that the exclusive jurisdiction for any claim or dispute under this Privacy Policy will reside in the courts located in the State of Delaware, to the exclusion of any other potential jurisdictions.
Question Base AI Inc. reserves the right to revise, amend, or modify this Privacy Policy at any time. Any changes to the policy will be posted on this page. We encourage you to review our Privacy Policy regularly to stay informed of our current privacy practices.
This page was updated in May, 2024.
