Automate your internal support, track open questions, and keep your team moving forward—no matter where they are.
As a Product Manager, you juggle countless responsibilities. Responding on Slack shouldn’t add unnecessary stress.
Every day, you’re pulled into Slack conversations by the customer-facing teams, answering the same product questions over and over. You're the "walking wiki", tracking down information scattered across channels.
And it takes at least 1h from your time (and that of other experts on your team) to respond every day.
You filled your Notion, Confluence or Guru to the brink with useful articles, yet, people don’t seem to be checking them.
Even though there’s documentation and even though you have answered it before in #support, #ask-product and DMs, you are still getting the same question.
Question Base is designed to capture and organize the team's knowledge into an internal FAQ. It uses AI to extract knowledge as employees chat in Slack, building the most accurate up-to-date database of information in the company.
Question Base's Slack AI bot enhances team productivity by providing automated responses to common questions and tracking new inquiries to resolution. Experts on the team receive a daily digest of all open questions. It's what Slack's "Catch Up" + "Slack AI" should have been.
Question Base integrates nicely with the wiki's and documentation tools of your team. So when the bot detects a new question in Slack, it will either respond with a previously saved answer or provide direct link to the search results in Notion, Intercom etc.
Setting up Question Base is simple and quick, allowing you to start seeing results immediately
Connect Question Base to your Slack workspace in minutes.
The AI extracts the insights, decisions, and answers from the chat. You can save them with a click.
Let our AI bot handle repetitive questions, provide instant answers, and build a rich internal FAQ out of the already answered questions in Slack.
Testimonials
There’s documentation, but people keep asking in chat.
"We implemented Question Base to eliminate repetitive questions and to collate answers and information in one place for a growing team. Question Base has exceeded our expectations - it's easy to use, intuitive and a massive time saver. We now have a reliable and useful knowledge base, making it easy to share knowledge across the team. We no longer have staff waiting on busy managers for an answer, Question Base is there in seconds, plus it's easy to verify answers as new questions come along. A special thanks to the Question Base team in particularly Stefan, Yana and Kasper for going above and beyond with their support and delivering updates and improvements lightning fast. Thank you for simplifying our work life! Highly recommend."
“Phenomenal product with an amazing team behind it.”
“We tell people you have changed our business.”
“Great tool. Super useful.”
“Since we started using Question Base we don’t spend any time looking up our procedures in a support manual. Before, we could easily spend 5-10 minutes searching in a very long document for the exact support case and procedure plus involving several colleagues in trying to find the correct answer. Now, QB finds the relevant answers in a few seconds, and if not we can easily add a new answer that will be used the next time.”
“Before Question Base, we’ve been seeing repetitive questions all around our Slack channels.”
“It’s like having an extra person answering questions in Slack.”
“Since we started using QB we haven’t used our Google support docs. And if I go on vacation or sick leave, I feel comfortable that QB will just take over”
