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Hi {{customer.first_name}}, I'm excited to share a new update for Question Base that will make managing your internal support effortless!

Fix Your #help Channels in Slack! 🎉

Our latest update brings a powerful workflow to help streamline how employees receive timely responses to their questions:

⭕ Case Tracker
A question gets asked in a channel -> The Case Tracker turns ON and starts driving the question to a resolution.

✅ Auto-Responder
If the question has already been answered priviously, the case is auto-resolved and the employee receives an instant verified answer.

📘 Smart Capture
If the question is new, the workflow tracks it and makes sure it doesn't go unanswered. Once it is answered, the team is offered to save the answer so future similar cases are auto-resolved.

Voila! You now have a powerful workflow for internal support in your #support and #help channels. 🎉👏

More cases become auto-resolved with time!

You also receive a weekly digest that shows the reduced wait time on responses in Slack and the number of cases your team has tackled.

🤖 Brilliant Bot by Slack

We’re also thrilled to announce that Question Base has been recognized as a "Brilliant Bot" by Slack this week. 🏆

Give the new workflow a try and let me know what you think. Thank you! 🙏

Best,
Yana
Co-founder, Question Base

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