AI Agent
|
Customer Support
Our AI agent helps Customer Support teams seamlessly manage unlimited Slack Connect channels with automatic answers, sending real-time updates and not letting any questions slip through the cracks.
→ Limited Access: Only support reps with seats to Zendesk, Intercom access the customers.
→ Middleman Jungle: Support agents relay information from tickets to Slack & back.
→ Siloed Knowledge: Valuable insights on customer needs are trapped.
→ All hands on deck: Bring your product team closer to customer problems.
→ Real-Time Collaboration: AI automates routine responses and your team handles complex ones.
→ Delightful experience: Deliver the highest NPS score by giving your business clients both automation & white glove treatment.
Our AI instantly generates accurate responses to straightforward customer queries in Slack Connect, keeping your team focused on complex issues. It also suggests helpful updates during internal discussions, ensuring customers always feel informed.
Easily manage all open cases in Slack with a visual, AI-driven tracker across all your Slack Connects. Get real-time insights into case status, response times, and automation rates to continuously improve your support process.
Turn customer queries into collaborative threads where AI, support agents, engineers, and product managers can solve issues together. No need for external tools—keep all customer communications and internal discussions in one seamless Slack channel.
AI proactively chimes in convos with answers
Our AI agent keeps your Slack Connect customers informed automatically while your team resolves a query. No more "let me check with the team" delays—engineers and product managers can solve problems directly.
It'a like an extra colleague in Slack that proactively answers customer questions 24/7.
Faster time-to-resolution
Continuously improving automations
Humans + AI collaboration - case tracking, reminders, follow-ups and answer drafts
AI proactively chimes in convos with answers
Powering knowledge in high performing teams.
From next-gen startups to established enterprises.
Connect your tools and get instant verified answers inside Slack.
Request accessUsage-Based Pricing: No per-seat fees. Pay for the volume of customer interactions managed through Slack - 10 or 10,000 that month.
Fair & Flexible: Pay the integration cost of your Help Center and docs.
Get Started for Free: Try all features with a 7-day free trial. Credit card required.
Fast automated customer support
Our AI agent automatically captures customer queries in Slack Connect, drafts & suggests responses so agents can click & approve. It keeps your team and customers informed with proactive updates— like "The team is now working on a fix. Stay tuned..."all within Slack.
No, our pricing is usage-based, not seat-based. Your entire team can contribute to customer support without the need for costly support tool licenses.
The AI can automate repetitive requests, draft & suggest responses based on past knowledge, notify customers of progress, loop in experts on the team, and even generate documentation from resolved cases.
Yes! Unlike traditional tools, our Slack-based approach allows your whole team to engage directly with customers, providing real-time solutions without leaving Slack. It is built for the modern era of super efficient teams that seek to make high impact to their business customers.
Our approach transforms support from a siloed process into a collaborative, customer-centric experience, combining powerful AI automation with human expertise. Simple requests are resolved instantly by AI, while complex issues bring your whole team together in Slack for real-time problem-solving. This hybrid model ensures fast, personalized responses and maintains a high-touch, white-glove service at scale—delivering the future of customer support.
Absolutely. We prioritize data security with enterprise-grade encryption and follow best practices to ensure all your customer interactions remain private and protected.
Traditional tools limit support access to a few agents and require costly licenses. Our approach keeps everything in Slack, allowing unlimited team members to collaborate and reducing overhead costs. If your business clients are in Slack Connect and you collaborate with them there instead over email, this tool is built for you.
If the AI encounters a complex issue, it automatically involves the right team members in Slack, ensuring no customer query falls through the cracks.
Yes! You can start with a 7-day free trial and explore all our features with no obligation.
This tool is built for B2B SaaS companies, serving their clients over a close collaboration in Slack Connect.
Not tailored for e-commerce or B2B companies who support large audiences via email and website/ in-app chat.
