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Why hello there!

I hope that you are making the most out of the lovely summer days.

We just shipped three improvements that improve your Question Base for driving your internal support in Slack.

Here are the highlights:

Customizable Footer: In the answer footer, add a quick search to your knowledge base. While your team is waiting for an answer, they can click and run a search in your public knowledge base (Intercom, Zendesk, etc.). See the 2:57 video.

Case Reopening: Cases automatically reopen when a person types in the thread. This UX change works for Auto Resolved cases.

Expert Case Tracker: Get an overview across channels on the state of cases. Go to your Question Base app in Slack → Messages → Type "expert" (1:30 video)

These improvements will help you and your team drive better support.

Best,

Stefan, Co-founder @Question Base

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