Connecting Question Base with Freshdesk brings your support content directly into your team's workflow. This powerful integration, available as part of the PRO plan, makes accessing and sharing knowledge easier than ever.
The integration process starts at Question Base's dedicated Freshdesk integration page. By connecting these platforms, your team can instantly access Freshdesk articles and tickets without leaving their familiar work environment.
The setup process is straightforward and requires just two key pieces of information: your Freshdesk domain and API key. Your Freshdesk domain is the unique identifier that appears when you log in to your Freshdesk account (the 'domain' part of domain.freshdesk.com).
To find your API key, head to Profile settings in your Freshdesk account. The API key is readily available there - just click to copy it. This secure key allows Question Base to safely connect with your Freshdesk account and access your support content.
For more information on finding the API key, check: https://docs.ragie.ai/docs/freshdesk-credentials
Once you've entered your domain and API key, Question Base automatically begins syncing with your Freshdesk knowledge base. This process ensures that all your support articles and tickets are readily available through Question Base's AI-powered system.
The integration is powered by ragie.ai, which handles the synchronization process seamlessly in the background. This means your team always has access to the most current information from your Freshdesk knowledge base.
With the integration active, your team can now get instant answers to their questions directly in Slack. When someone asks a question, Question Base automatically searches through your Freshdesk articles and tickets to provide relevant answers.
Each answer comes with direct links to the source material in Freshdesk. Team members can click through to access the full article or ticket, making it simple to get more detailed information when needed.
After setting up the basic integration, you can explore additional settings to customize how Question Base interacts with your Freshdesk content. The Settings menu provides options to refine the integration according to your team's specific needs.
Keep an eye on how your team uses the integration and adjust settings as needed. The connection between Question Base and Freshdesk continues to work automatically, ensuring your team always has access to the latest support information.
