How Question Base Works
From question in Slack to verified, cited answers—in seconds.
Ask in Slack.
Employees post questions in channels. The Agent listens and answers automatically. 24/7.
Verified Answers.
Experts control and verify answers for maximum reliability. AI serves the accurate information when people need it.
Knowledge Flows.
Knowledge experts train the Answer Agent to improve, so higher automation rates are continiously reached.
Detect & Answer in Slack
Instantly detects new questions in any channel. Responds with verified answers right within Slack, citing the exact documentation sources.
The Answer Agent is using Notion as a source
In-Slack answers
Responds to questions where people actually ask
Docs integrations
Auto-answers questions based on your FAQ, help articles and other docs.
Case tracking
Keeps track of unanswered questions across channels
Answer verification
Lets you verify the answers your team gets for higher accountability
Capture & Curate Knowledge
You answer new questions that have never been documented before, the Agent helps you capture them in a neat FAQ with just a few clicks in Slack.
The Answer Agent is using Notion as a source
Duplicate detection
Surfaces duplicate warnings and insights when similar answers are given
Role permissions
Controls who sees answers and who edits & verifies them
Answer bank
Builds an internal FAQ of new answers shared in the chat
Knowledge capture
Summarizes and lets you save new valuable answers shared in chat
Govern the Agent
Admin settings put you in control: Agent behavior, custom responses, per-channel settings and escalation workflows.
Performance dashboard
Tracks automation rate and question performance to improve the AI training
Customisable prompts
Lets you instruct the agent how and what to respond in specific channels
Escalation workflow
Escalates questions with no answer available to the AI to human experts
Company glossary
Teaches the AI internal acronyms, so it can auto-answer “What is…” questions
99.99%
Accuracy on verified answers
1.4h
Avg time saved / user / week
