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How IHCRF 3x their documentation

About IHCRF

The India Health and Climate Resilience Fund (IHCRF) is a donor organization dedicated to enhancing public health systems across India by supporting frontline health workers in remote areas. Operating as a fully remote organization with a geographically dispersed team, IHCRF needed an efficient solution to capture, organize, and retrieve institutional knowledge seamlessly.

To address these challenges, IHCRF implemented Question Base, our AI-powered Slack integration that centralizes workplace knowledge, making it instantly accessible to teams.

Key features

Fragmentation

Knowledge was scattered across Notion, Google Drive, and Dropbox, making it difficult to find key documents quickly.

Case tracking

Critical information resided with key personnel, forcing employees to rely on leadership for answers.

Inefficiency

Repeated questions in Slack led to wasted time, while frontline workers struggled to document and retrieve best practices.

The Solution: Implementing Question Base

IHCRF leveraged Question Base’s integrations to consolidate knowledge within Slack, connecting it with Notion, Google Drive, and Dropbox. Key benefits include:

1. Automated Knowledge Capture and Retrieval

  • Smart Capture detects valuable information from Slack discussions and prompts users to save insights.
  • Question Base automatically suggests saving messages that contain useful knowledge, requiring only minor edits for clarity.
  • Impact: IHCRF’s knowledge base grew by 300%, making past discussions and decisions instantly accessible.

"Every single time somebody says something on Slack, it's always on point. It'll say, ‘Do you want to save this?’ And very often, it requires only minor edits."

2. Searchable Documentation Across Multiple Sources

  • Question Base allows employees to ask questions directly in Slack, surfacing results from Notion, Google Drive, and Dropbox.
  • With AI-powered search, IHCRF team members instantly find the most relevant documents.
  • Impact: Faster decision-making and reduced reliance on leadership for knowledge retrieval.

"I can actually ask a question and have Question Base import the final files from Dropbox… it tells me unambiguously where it is and what it contains, without someone needing to answer the question."

3. Bridging Policy and Practice for Managers

  • Managers use Question Base to access Standard Operating Procedures (SOPs) and clarify policy applications.
  • AI surfaces previous discussions and policy interpretations in real-time.
  • Impact: Eliminated repetitive meetings, saving days of work for leadership.

"If it wasn't for that, I’d actually have to set up a meeting to explain things. Question Base is saving me days of work."

4. Exporting Knowledge to Notion for Long-Term Storage

  • IHCRF leverages Question Base’s Notion export feature to structure long-term documentation.
  • Knowledge is automatically categorized into Notion, making information easy to retrieve and reference.
  • Impact: A well-organized, living knowledge repository that continues to evolve.

5. Seamless Integration with Existing Tools

  • IHCRF connected Slack, Notion, Google Drive, and Dropbox to streamline document retrieval.
  • Using Question Base’s integration guide, they quickly set up workflows that suited their existing tech stack.
  • Impact: No workflow disruption—Question Base worked with IHCRF’s current tools.

Results & Impact

300% growth in documentation

Time & Effort Saved

Instant Answers from 4 apps in Slack

AI proactively chimes in convos with answers

Question Base helped IHCRF triple documented knowledge, streamline Slack, Notion, and Drive searches, eliminate redundant meetings, and build a scalable knowledge repository for faster onboarding and decisions.

From Conversations to a Living Knowledge Hub...

IHCRF doesn’t just capture knowledge—they export key insights from Slack to Notion using Question Base’s Notion export, ensuring their documentation continuously grows in one structured, searchable place.

You're making a real difference in the lives of very small organizations very far away.

Dr. Varna Sri Raman
//
Program Director
@
IHCRF
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