Speed up onboarding
Reduce time-to-resolution
Increase quality of support
Examples: Product changes, SOPs, Policies, Industry knowledge, Operations
Faster time-to-resolution
Information is up-to-date
Not everything is in the wiki
Give agents instant answers to their product, industry and operational questions the second they ask in Slack. Automatically.
Speed up onboarding
Reduce time-to-resolution
Increase quality of support
Faster time-to-resolution
Information is up-to-date
Not everything is in the wiki
(and will keep asking)
“We spend all day asking questions and figuring out who can help us solve them. For new hires (Question Base) is great to get answers asap.”
Tatiana Cavelier
Customer Onboarding Specialist @Amenitiz
Agent’s success is measured on how quickly they close a ticket. Asking in chat is 10x faster than reading the wiki.
Answers coming from colleagues are perceived to be more reliable and up-to-date.
It’s physically impossible to document everything. Information is changing fast. The answers support agent need are simply not to be found in the wiki.
Autoresponds in DMs and #channels
Control the content
Learns from chat history
The AI does the heavy lifting by extracting questions and answers from your chat history. You personally review and control the information that goes in.
New knowledge is capture on a weekly basis from your DMs and #channels and added to your Inbox for review.
It automatically detects when a new question is received in your DMs or a #channel and responds with the answers within 3s.
